Aloha! At OluKai Shop, we’re committed to making your island-inspired footwear experience as smooth as our premium sandals. Below you’ll find answers to our most common questions about products, shipping, returns, and more. Can’t find what you need? Our team in Lucas, Kentucky is always ready to help at [email protected].

About Our Products

What makes OluKai footwear special?
Our island-inspired footwear combines premium craftsmanship with anatomical comfort. Each pair – from our best-selling Mōlina sandals to durable Pūpū Mua slippers – features water-resistant materials and hand-stitched details that celebrate both style and functionality.
How do I find the right size?
Use our Shoe Finder tool in the menu for personalized sizing recommendations. Our anatomical footbeds are designed to fit true to size, but we recommend checking specific product pages for any unique sizing notes.
Are your products waterproof?
Many of our products feature water-resistant leather and quick-drying materials perfect for island living. Look for the water-resistant tag in product descriptions for specific details.

Shipping & Delivery

Where do you ship?
We deliver worldwide with the spirit of aloha! Currently, we can’t ship to select remote areas in Asia. All packages ship from our home in Lucas, Kentucky.
What are my shipping options?
Choose between:
1. Standard Shipping ($12.95 via DHL/FedEx): 10-15 days after processing
2. Free Shipping (orders $50+ via EMS): 15-25 days after processing
All orders take 1-2 business days to process before shipping.
How can I track my order?
You’ll receive tracking information via email once your order ships. Use this to follow your package’s journey from Kentucky to your doorstep!

Returns & Exchanges

What’s your return policy?
We offer hassle-free returns within 15 days of delivery if you’re not completely satisfied. Items must be unworn and in original condition. Please contact our customer care team to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We’ll provide a prepaid return label in those cases.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store full payment details on our servers.
Do you charge international fees?
International orders may be subject to local duties and taxes, which are the customer’s responsibility. These fees vary by country and are not included in your order total.

Customer Service

How do I contact customer service?
Our Kentucky team embodies the aloha spirit in every interaction! Email us at [email protected] for assistance with orders, products, or any questions.
What are your customer service hours?
We’re available Monday-Friday, 9am-5pm EST. We strive to respond to all inquiries within 24 business hours.

Mahalo for choosing OluKai Shop – where every step celebrates comfort, quality, and island-inspired style. Ready to begin your footwear journey? Explore our collections today!