Privacy Policy

Aloha and welcome to OluKai Shop (“we”, “us”, or “our”). At olukaisshop.com, we value your trust as much as we value crafting premium island-inspired footwear. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We collect information to provide you with seamless service and island-easy shopping experience:

• Personal Information: When you make a purchase, we collect your name, email address, shipping address, payment information (processed securely through PCI-compliant gateways), and phone number.
• Browsing Data: We automatically collect information about your device and browsing behavior, including IP address, browser type, pages visited, and referring website.
• Cookies: Like most websites, we use cookies and similar tracking technologies to enhance your experience (see Section 6 for details).

2. How We Use Your Information

Your information helps us create that ohana (family) connection with you:

• Process your orders and deliver your island-ready footwear
• Communicate order confirmations, shipping updates, and customer service messages
• Improve our website and product offerings
• Prevent fraud and enhance security (using 256-bit SSL encryption like banks)
• Send you occasional promotions (only with your consent)
• Comply with legal obligations

3. Sharing Your Information

We treat your data with the same care we put into hand-stitching our sandals:

• Service Providers: We share necessary information with trusted partners who help us operate (payment processors, shipping carriers, IT services).
• Legal Requirements: We may disclose information when required by law or to protect our rights.
• Business Transfers: In case of merger or acquisition, customer information may be transferred.
• Never Sold: We do not and will never sell your personal information to third parties.

4. International Data Transfers

While we ship globally (except select remote areas), your data is primarily processed in the United States. By using our site, you consent to this transfer. We implement appropriate safeguards to protect your information.

5. Data Security

Your security is our ‘ohana. We implement measures including:

• 256-bit SSL encryption for all transactions
• PCI-DSS compliant payment processing
• Regular security assessments
• Limited employee access to personal data
• We never store full payment details on our servers

6. Cookies and Tracking Technologies

We use these aloha helpers to enhance your experience:

• Essential Cookies: Necessary for site functionality (e.g., shopping cart)
• Performance Cookies: Help us improve our website
• Marketing Cookies: Used with your consent to show relevant ads

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.

7. Your Rights

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing communications
• Request restriction of processing
• Withdraw consent (where applicable)
• Lodge a complaint with a data protection authority

To exercise these rights, please contact us at [email protected].

8. Children’s Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy occasionally. The updated version will be posted on our website with a new “Last Updated” date.