Aloha and welcome to OluKai Shop, where we bring the spirit of the islands to your doorstep. We want your experience with our island-inspired footwear to be as smooth as the sand between your toes. Below you’ll find all the details about our shipping and returns policies.

Shipping Information

We ship our premium footwear worldwide (excluding some remote areas and parts of Asia). Here’s what you can expect:

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

  • Standard Shipping ($12.95) via DHL or FedEx – Delivery within 10-15 business days after shipment
  • Free Shipping on orders over $50 via EMS – Delivery within 15-25 business days after shipment

Tracking information will be sent to your email once your order ships. For international orders, please note that customs fees may apply and are the responsibility of the customer.

Returns & Exchanges

We accept returns within 15 days of delivery. Our return policy is designed with the aloha spirit – we want you to be completely satisfied with your island-inspired footwear.

Important Island Note

For hygiene reasons, we cannot accept returns on slippers that show signs of wear. All other footwear (boots, sandals, shoes) must be in resalable condition.

Return Requirements

  • Items must be unworn and in original condition
  • Original packaging must be included
  • Proof of purchase is required

Easy Returns Process

  1. Request Authorization: Email our customer care ‘ohana at [email protected] with your order number and return request within 15 days of delivery.
  2. Pack Securely: Once approved, pack your items in the original box with all tags attached.
  3. Ship Back: Send the package to our returns center at:
    OluKai Shop Returns
    4234 Rowes Lane
    Lucas, KY 42156
    USA
  4. Confirmation: We’ll email you once your return is processed (typically within 3-5 business days of receipt).

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number]

Aloha OluKai Team,

I would like to request a return for my recent purchase:

  • Order Number: [Insert]
  • Item(s) for Return: [Product Name, Size, Color]
  • Reason for Return: [Please specify]

Please advise on next steps.

Mahalo,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Refund Information

Once your return is approved:

  • Timing: Refunds are processed within 3-5 business days after we receive your return
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchanges

Prefer a different size or style? We’re happy to help:

  • Follow the same return process above
  • Include a note specifying your desired exchange item
  • We’ll ship your new item once the return is received (standard shipping rates apply for the new shipment)

For fastest service, we recommend placing a new order and returning the original item separately.

International Returns

For our global ‘ohana outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid customs charges
  • Refunds will be issued in USD and may be subject to currency fluctuations

Questions?

Our customer care team is here to help with any island-sized concerns. Reach out to us at [email protected] and we’ll make it right with aloha.

Mahalo for trusting OluKai with your footwear needs – may your journey with us be as comfortable as our premium island-crafted footwear!