Aloha and welcome to OluKai Shop! These Terms and Conditions (“Terms”) govern your use of our website www.olukaisshop.com and all purchases made through it. By accessing our site and making purchases, you agree to these Terms. Please read them carefully.

1. Our Island-Style Philosophy

At OluKai Shop, we bring the spirit of the islands to your footwear with our premium, island-inspired products. We value transparency, quality, and your complete satisfaction, just as we value the aloha spirit in all our interactions.

2. Understanding Our Customers

Our products are designed for individuals who appreciate:

  • High-quality, comfortable footwear inspired by island living
  • Ethically crafted products with attention to detail
  • A seamless shopping experience with clear policies

3. Website Use and Intellectual Property

3.1 Your Access

You may use our website for personal, non-commercial purposes in accordance with these Terms.

3.2 Our Content

All content on this site, including text, graphics, logos, and product designs, is the property of OluKai Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

3.3 User Responsibilities

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper working of the website
  • Provide false information during checkout

4. Product Information

4.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However, slight variations may occur, and colors may appear differently depending on your monitor.

4.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice.

4.3 Intended Use

Our footwear is designed for casual and lifestyle use unless otherwise specified. Technical specifications are provided for each product.

5. Ordering Process

5.1 Placing an Order

By placing an order, you:

  • Offer to purchase at the listed price
  • Confirm all information provided is accurate
  • Authorize us to charge your payment method

5.2 Order Confirmation

Your receipt of an order confirmation does not constitute acceptance. We reserve the right to refuse any order before shipment.

5.3 Pricing

All prices are in USD. We reserve the right to adjust prices at any time, though orders already placed will be honored.

6. Payment Terms

6.1 Accepted Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

6.2 Payment Security

All transactions are processed through secure payment gateways. We do not store complete credit card information on our servers.

6.3 Failed Payments

If payment fails, we’ll notify you and your order will not be processed until payment is successfully completed.

7. Shipping Policy

7.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

7.2 Shipping Options

We offer:

  • Standard Shipping ($12.95) via DHL or FedEx – Delivery within 10-15 business days after shipment
  • Free Shipping on orders over $50 via EMS – Delivery within 15-25 business days after shipment

7.3 International Orders

We ship worldwide except to some remote areas and parts of Asia. International customers are responsible for any customs fees or import duties.

7.4 Delivery Issues

While we make every effort to ensure timely delivery, we are not responsible for delays caused by carriers or customs.

8. Returns & Exchanges

8.1 Return Policy

We accept returns within 15 days of delivery. To be eligible:

  • Items must be unworn and in original condition
  • Original packaging must be included
  • Proof of purchase is required
  • For hygiene reasons, we cannot accept returns on slippers that show signs of wear

8.2 Return Process

  1. Email [email protected] within 15 days with your order number and return request
  2. Wait for return authorization
  3. Pack items securely in original packaging
  4. Ship to: OluKai Shop Returns, 4234 Rowes Lane, Lucas, KY 42156 USA

8.3 Refunds

Refunds are processed within 3-5 business days after we receive your return:

  • Original shipping fees are non-refundable
  • Refunds are issued to the original payment method

8.4 Exchanges

For size or style exchanges:

  • Follow the standard return process
  • Include a note specifying your desired exchange
  • Standard shipping rates apply for the new shipment

9. Limitation of Liability

OluKai Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Errors in product descriptions
  • Delivery delays beyond our control
  • Proper care and use of products after delivery

10. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your information.

11. Changes to These Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

12. Contact Us

For questions about these Terms or any island-sized concerns:

Email: [email protected]
Mail: OluKai Shop, 4234 Rowes Lane, Lucas, KY 42156 USA

Mahalo for choosing OluKai Shop – may your journey with us be as comfortable as our premium island-crafted footwear!